FAQ

A. There are only a few requirements you need to meet before applying, but apartment from that anyone can get one!

• Be 18 years old of age
• Be a New Zealand citizen or permanent resident
• Be receiving a regular income into a personal bank account for at least 90 days prior to applying
• Have a direct contact number and email address

A. You can! Apply for a personal loan through us. Most credit lenders assess whether what they’re offering to you is affordable and suitable for your individual situation and circumstances. Apply now to find out if you qualify for a quick cash loan.

A. You’ll get a notification letting you know if you’ve been provisionally approved or not. This means that your application information meets our basic requirements for eligibility and that your application will continue to be paired with a credit lender. They do a suitability check to finish your loan application and get you on to the official approval stage.

A. We won’t need you to submit any supporting documentation with your application. Your credit lender may need to see a few documents to verify your identity and expenses, and may call your office to verify your employment, but don’t worry, they’re not going to discuss your loan application or disclose any personal information with your employer.

A. Please don’t call us to apply – this clogs up the lines that we need open to call you with provisional approvals. Please use the form on our home page to submit your application, and we’ll take care of the rest.

If you have a problem with your application, you want to formally lay a complaint or have an emergency, please use the contact form right over here.

A. Some lenders offer no credit check personal loans on quick cash loans of $400 or less. We’re all about lender responsibility, though, so your credit lender will do a credit check on amounts over $400 – if you’re eligible. If your credit record has some black marks on it, it’s not the end of the road. Some lenders will still consider lending you the cash you need if your default was a while ago and you’ve had a spotless record since then. Apply now to find out if you qualify for a no credit check or bad credit personal loan.

A. You can submit your application any time on our website – that’s the benefit of being online. However, note that we only process applications during regular business hours. Worth getting your application to the front of the queue though, isn’t it?

Our hours:

Monday to Thursday – 8am to 6pm

Friday – 8am to 4pm EST.

Applying after hours means you will be contacted the next business day.

A. Usually, depending on when you’ve applied and if you’ve gotten your contract signed quickly, funds are transferred to your personal bank account in 1 hour. Check which banks your lender uses if you want to find out how quickly you’ll get your cash.

If you aren’t using one of the big banks, it could take up to 24 hours for your money to reflect in your account.

A. Chat to your lender about the fees and costs associated with their loans. You can expect to pay something like this:

Small Amount Credit Contract (loans from $300 to $2000), costs are:

• Flat monthly fee: 4 – 12% of loan principal.
• Direct debit dishonor fee: can be $20-35 per dishonor.

A. It’s important to pay back your loan without missing any payments so that you don’t get any extra fees added onto your total repayment amount. Once your loan application has been officially approved, check to see if your credit lender can help you set up direct debits that match your weekly, fortnightly or monthly income payments so that you always have funds available and aren’t charged any extra dishonour fees for missing payments.

Have a look at the costs outlined below:

Small Amount Credit Contract (loans from $300 to $2000), costs are:

• Flat monthly fee: 4 – 12% of loan principal.
• Direct debit dishonor fee: can be $20-35 per dishonor.

A. If you don’t make your repayments, you could be liable for extra fees which would make your total repayment amount much more than it needs to be. Make sure that you have your debits set up in line with your salary payments so you can be sure that there are always funds available. The fees and repayment amounts should be outlined in your loan contract – make sure you check it.

A. Your credit lender can pass your account on to an external debt collection agency. Lenders are legally entitled to add defaults to your credit history file, where they could stay for up to 5 years so if you think your debits will fail or your situation changes, make sure you get in touch with your credit lender as soon as possible.

A. Circumstantial changes can be hard to avoid. If you’re unable to meet your financial obligations, let your credit lender know and visit http://www.kiwisaver.govt.nz to find out more about Financial Hardship.

If you need assistance with Financial Hardship, you may be required to present or submit documentation to support your claim. These could be:

• Proof that your employment has been terminated
• A bank statement for the previous and current months
• Work and Income benefits statements
• Proof of your bills like phone, utilities, etc.

A. It will depend on your individual circumstances and balances due. You may be able to take out another loan with money still owed on your current loan. Your credit lender will assess loans based on your personal financial situation. Apply here or contact your loan provider directly to see what options you have available.

A. We’re not happy if you’re not happy. If our services have been less than satisfactory, please let us know. You can contact us using the form on our contact page.

We will get in touch with you quickly to reach an agreement that works for both of us. If you are still not satisfied with the outcome you can contact the Insurance and Financial Services Ombudsmen for an independent review.

You can contact the Insurance and Financial Services Ombudsmen on 0800 888 202 or visit www.ifso.nz for more information.

A. Your single responsibility is paying back your personal loan. You’ll need to make sure there is always enough money in your bank account to meet your repayment requirements and that, if your situation changes, you let your credit lender know as soon as possible